Terms, Conditions & Cancellation Policy
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- Terms, Conditions & Cancellation Policy
Guest Qualifications & Standards
• All occupants must be 25yo+ except for children accompanied by parents. While the property is not child/ baby proof, children/ babies are always welcome. Adhere to the property’s stated occupancy maximum.
• To best protect each reservation, we’ve partnered with Know Your Guest/ SuperHog, the leading vacation rental “good neighbor” guest-screening and damage protection provider. Promptly verify your details and ID through Know Your Guest/SuperHog within 48hrs of reservation. The standard required Damage Waiver fee is nonrefundable peace of mind that covers accidental stay damages up to $5M. https://superhog.com/frequently-asked-questions/
• To bring a pet or support/service animal, host pre approval is required along with successful submission of a HUD friendly screening profile via greenspringspropertymanagement.petscreening.com in advance of the stay, within 48hrs of reservation. Fee free for confirmed support/ service animals. Pet fees and restrictions apply at pet friendly locations(locations vary).
• The following behaviors are NOT permitted on, in or around the property: smoking, vaping, marijuana of any kind, illegal substances, unauthorized pets, parties, loud noise or any behavior that disturbs the peaceful enjoyment of neighbors. Failure to comply will result in immediate eviction.
• Quiet hours 10p – 8a daily.
• Charging Electric Vehicles from property electric outlets is not permitted. Ask for EV charging options.
• A starter supply of consumables such as toilet paper and paper towels is provided, but you may need to purchase more if you run out.
• We professionally manage, clean, maintain and make every effort to present the property as advertised. Please treat the space with respect. Normal property wear and tear or improvements not advertised may naturally occur over time. If any concerns or grievances arise, notify the host immediately during your stay and we will make every effort to provide prompt resolution. Contact us at https://saratogastays.com/contact/ or call/ text (518) 504-7767.
• Refunds will not be provided for naturally occurring power/ water/ internet type utility service outages or other events beyond our control. Teams will be notified promptly to troubleshoot such issues, but please kindly employ patience if a service out of our control is temporarily unavailable.
• Spectrum provides high speed internet and cable TV(locations vary). Wireless speeds may vary. Please understand we cannot control any instance of service outages.
• We reserve the right to conduct maintenance as needed to exterior and common areas of the property. If non emergent interior maintenance is required in private living quarters of the property our team will communicate in advance regarding arrival/ entry. We reserve the right to immediate unannounced entry in the event of an emergency such as water, gas, fire or smoke.
• Return to host any issued keys or garage door openers at the conclusion of the stay. In the event of loss or misplacement, guest agrees to cover the cost of replacement.
• There may be an exterior camera above the entry door in place for your protection. If you touch or tamper with the camera you will be asked to vacate immediately..
• Lost & Found items will incur a minimum flat $50 shipping/handling charge payable prior to shipment.
• Stays ≥28 nights subject to a tiered length of stay Cleaning fee.
• Early Check In or Late Checkout subject to host approval, availability and fees. Early entry or tardy exit without host approval subject to minimum $200 auto-charge to your reservation’s source of payment.
Check in: after 4pm
Check out: by 10am
• Cancellation Policies:
Reservations less than 28 nights: Full refund if canceled within 48hrs of booking. 50% refund up until 30 days before check-in. No refund after that.
Reservations of 28 nights or more: Full refund if canceled within 48hrs of booking. After that, the first 30 days of the stay are non-refundable. For truncated stay requests, 30 days notice is required.